FAQ
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What file format are the digital art prints provided in?
All our digital art prints are provided in high-resolution PNG format, ensuring excellent quality for printing at various sizes.
What sizes are available for the art prints?
We offer a wide variety of sizes to suit your needs:
Vertical Sizes:
Inches: 4x6, 6x8, 8x10, 8x12, 9x12, 11x14, 12x15, 12x16, 12x18, 16x20, 16x24, 18x24, 20x30, 22x28, 24x30, 24x36, 27x36
ISO Paper Sizes: A5, A4, A3, A2, A1
Centimeters: 10x15, 15x20, 15x21, 20x25, 20x30, 21x29, 23x30, 28x35, 29x42, 30x38, 30x40, 30x45, 40x50, 40x60, 42x59, 45x60, 50x76, 56x71, 59x84, 60x76, 60x90, 68x91
Horizontal Sizes (in inches): 17x10, 26x15, 35x20, 44x25, 52x30, 60x35
If you need a custom size that's not listed, we offer custom sizing at no additional cost. Please contact us via email with your specific requirements.
Do you offer custom designs?
We currently do not offer custom designs, but we're happy to accommodate custom sizing requests to ensure the artwork fits perfectly in your space.
How do I purchase and download my digital art prints?
Purchase: Add your desired art prints to your cart and proceed to checkout. We accept payments securely via PayPal.
Download: Once your purchase is complete, you will receive an email with a download link. You can download the entire file, which includes all available sizes, up to 10 times.
What should I do if I have trouble downloading or opening my files?
If you encounter any issues with downloading or accessing your files, please contact us at hello@whimsywallartco.com, and we'll be happy to assist you promptly.
Can I get a refund or exchange on digital downloads?
Due to the nature of digital products, all sales are final. We do not offer refunds or exchanges on digital downloads. If you have any concerns or issues with your purchase, please reach out to us, and we'll do our best to help.
How can I print and frame the artwork?
We provide a variety of sizes to fit standard frames. While we do not recommend specific print shops due to the international nature of our business, please visit the Print & Frame Tips Page on our website.
Can I use the digital downloads for commercial purposes?
All digital downloads are for personal use only. You may print the artwork for yourself or as a gift, but redistribution, resale, or commercial use of the files is not permitted. Please do not share your download link with others.
Can I gift the digital art to someone else?
Yes, you can print the artwork and gift it to others. Alternatively, you can purchase a gift card from our website, allowing the recipient to choose their favorite pieces.
Do you offer support for sizing, framing, or other inquiries?
Absolutely! We're happy to provide advice on sizing, framing, and any other questions you may have. Please feel free to email us at hello@whimsywallartco.com, and we'll assist you as best we can.
Do you offer any physical products or prints?
We do not offer physical products through Whimsy Wall Art Co. However, customers in South Africa can visit our sister company, Kuns Klik, for physical prints.
Where are your digital downloads available?
Our digital downloads are available to customers anywhere in the world. As soon as your purchase is complete, you'll receive immediate access to your files.
How many times can I download my purchased files?
You can download your purchased files up to 10 times. This allows you to access your files across multiple devices or if you need to re-download them in the future.
What payment methods do you accept?
We accept payments securely via PayPal. This allows you to use major credit cards or your PayPal account balance for convenient checkout.
How can I contact you for support or inquiries?
You can reach us via email at hello@whimsywallartco.com. We strive to respond to all inquiries promptly and are here to assist you with any questions or concerns.
I would like to stock your prints in my store, is this possible?
Please contact us for any commercial usage inquiries and let's grow our businesses together.